Delivery, Return, and Warranty
Safe and secure experience!
Delivery Options Overview
Game Force ships parcels throughout Pakistan using Leopards Courier, TCS and Game Force Express Delivery however on some occasion parcels may be delivered by 3rd party agents or via one of our company delivery vehicles. Shipping fees are calculated on a combined basis of value (for insurance purposes) and destination. Some orders are shipped in multiple parcels.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Warranties
Claiming A Warranty Issue
If you feel that your product is defective and covered under warranty, please fill the Return/Warranty Claim Form in order to file a warranty claim. GameForce shall not be responsible for warranty rejection, we only send the product to the distributor/vendor for warranty on behalf of customers.
Defective/Faulty Products
All defective products under warranty are sent to the distributor/vendor for repair, refund or replacement as per their warranty policies. Warranty claim will be rejected if the product has been physically damaged, installed incorrectly or subjected to abuse in any way.
Replacing Faulty Equipment
We will only offer warranty for faulty equipment after warranty issue has been claimed by the official service agent. The warranty process typically takes up to 20 working days to complete.
Warranty Eligibility
Warranty is only applicable on product(s) which have warranty information stated on the product page. If there is no warranty information mentioned, the product is not covered under warranty.
Returns
Goods That Do Not Meet The Description
At Game Force we take pride in our products and want you to be completely satisfied with your purchase. Should a product not match the description on the website, you have 7 working days, from the date of delivery of the product(s), to claim an exchange or cancel an order by returning the product(s), undamaged, unopened in any manner, together with all packing materials and documentation to Game Force.
Video Proof
Customers are advised to record an unboxing/unwrapping video after receiving their parcel. This video will serve as proof that the customer genuinely did get a faulty item. If you don't have the video evidence, your claim for return will not be entertained. The customer will not be eligible for a refund or exchange if the video is recorded after the package has been unboxed/unwrapped.
Tampered/Damaged Seal
Please check thoroughly if the seal on the package is intact. If it seems tampered or damaged in any manner, please do not accept the parcel and reach out to us.
FAQs
My order hasn't arrived yet. Where is it?
Please contact our customer support team for detailed information.
Do you deliver on public holidays?
No, we don't deliver on public holidays.
What are your shipping charges?
Depending on the product's weight and the shipping method chosen, different shipping rates apply to various products. Please place the item in your shopping basket to know the precise shipping costs that vary for various items.
Is next-day delivery available on all orders?
Next day shipping is available on low-weight items.
Do you ship outside Pakistan?
No. Unfortunately, we do not deliver outside Pakistan at the moment. However, you are more than welcome to make your purchases from anywhere in the world, but please ensure the delivery address is within Pakistan.
What if my shipping and billing addresses are Different?
All products will be dispatched to the shipping address provided at the time of checkout.
